1. Acceptance of terms
By connecting to, accessing or using the MyZapz connector ("Service"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you use the Service on behalf of a business, you confirm you are authorised to accept these Terms for that business.
If you do not agree with any part of these Terms, you must not use the Service.
2. Description of the Service
MyZapz is a technical connector that links business software to the WhatsApp Business Platform (Cloud API) provided by Meta Platforms, Inc. ("Meta"). It sends messages on the business's instructions and forwards incoming messages and events from Meta to the business's software.
The Service acts as a messaging facilitator only. MyZapz does not own, control or create the content of the messages businesses send or receive.
3. How the Service is provided
The Service is made available to businesses through partner software that has integrated MyZapz. Plans, pricing, billing, refunds and customer support for that software are provided by the partner under its own terms. WhatsApp conversation charges are set by Meta.
4. Your responsibilities
You agree that:
- You are solely responsible for all activity carried out through your connected WhatsApp Business Account.
- You will comply with all applicable laws, including the Personal Data Protection Act 2010 and the Communications and Multimedia Act 1998 of Malaysia.
- You will comply with the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy, the WhatsApp Commerce Policy and Meta's other platform policies.
- You will only message people who have given you their phone number and agreed to receive WhatsApp messages from you, and you will honour opt-out requests promptly.
- You will keep your Meta and partner account credentials secure.
5. Prohibited use
You must not use the Service to:
- Send spam, bulk unsolicited messages or messages to purchased contact lists
- Send content that is unlawful, fraudulent, deceptive, harassing, hateful or sexually explicit
- Sell or promote products or services prohibited by the WhatsApp Commerce Policy
- Impersonate another person or business
- Interfere with, probe or overload the Service or Meta's systems
6. Third-party platforms and account restrictions
Meta may suspend, restrict, limit or terminate a WhatsApp Business Account or phone number at its sole discretion. MyZapz does not control these decisions and is not liable for:
- Any suspension, restriction or termination of accounts by Meta or any other third party
- Any loss of data, access, revenue, reputation or business resulting from such action
- Changes Meta makes to its APIs, pricing or policies
MyZapz does not guarantee message delivery, template approval, messaging limits or continued access to the WhatsApp Business Platform.
7. Data ownership
Your WhatsApp Business Account, phone numbers, templates, contacts and conversations remain your property. MyZapz does not claim ownership of your data and processes it only as described in the Privacy Policy.
8. Intellectual property
The Service, including its software and documentation, belongs to MyZapz. These Terms give you a limited, non-exclusive, non-transferable right to use the Service while you are connected. WhatsApp and Meta are trademarks of Meta Platforms, Inc.; MyZapz is not affiliated with or endorsed by Meta.
9. Availability
We aim to keep the Service available at all times but do not guarantee uninterrupted operation. We may carry out maintenance, and the Service depends on Meta's systems, which are outside our control.
10. Limitation of liability
To the extent permitted by law, MyZapz is not liable for any indirect, incidental, consequential, special or punitive damages, including loss of revenue, profit, data or business interruption. The Service is provided "as is", and its use is at your own risk.
11. Indemnity
You agree to indemnify MyZapz against claims, losses and costs arising from the messages you send, your breach of these Terms, or your breach of Meta's policies or applicable law.
12. Suspension and termination
We may suspend or end your access to the Service without prior notice if you breach these Terms, applicable law or Meta's policies, or if Meta requires us to. You may stop using the Service at any time by removing MyZapz from your Meta Business Settings. Sections 6, 7, 10 and 11 continue after termination.
13. Governing law
These Terms are governed by the laws of Malaysia. Disputes are subject to the exclusive jurisdiction of the courts of Malaysia.
14. Changes to these Terms
We may change these Terms at any time. The date at the top shows the latest version. Continued use of the Service after a change means you accept the updated Terms.
15. Contact
Questions about these Terms: support@myzapz.com.