MyZapz

Data deletion

Last updated 27 October 2026

You can ask MyZapz to delete the data it holds about you or your business at any time. Choose the steps that match who you are.

If you are a business that connected MyZapz

Step 1: Remove MyZapz from your Meta account

  1. Go to Meta Business Settings.
  2. Under Accounts, open WhatsApp accounts and select your account.
  3. Open the Partners tab, select MyZapz and choose Remove.

This stops our access straight away. We can no longer send or receive messages for your account.

Step 2: Ask us to delete your data

Email support@myzapz.com with the subject "Data deletion request" and include your WhatsApp Business Account ID or business phone number. Send it from an email address linked to your business so we can confirm the request is yours.

If you are a customer who messaged a business

Your conversation belongs to the business you messaged. You can:

  • Ask that business to delete your conversation and contact details, or
  • Email support@myzapz.com with your WhatsApp number and the business's name, and we will delete what we hold and pass your request to the business.

To stop receiving messages, reply STOP to the business or block it in WhatsApp.

What happens next

  1. We confirm we have received your request within 3 working days.
  2. We delete your access tokens, account details, message content, metadata and logs within 30 days.
  3. We email you to confirm the deletion is complete.

We may keep a small amount of data where the law requires it, such as records needed for tax or a legal claim. That data is kept separately and deleted once the requirement ends.

Read more in our Privacy policy.